I am desperate and need help immediately. 
Who should I call and what should I do?
Call these agencies Immediately:  National helplines

Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666 

Depression-specific helplines

Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

www.depression.org.nz – includes The Journal online help service

SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed

Sexuality or gender identity helpline

OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support 

Helplines for children and young people

Youthline – 0800 376 633, free text 234 or email [email protected] or online chat

thelowdown.co.nz – or email [email protected] or free text 5626 

I am a female and have children feeling unsafe. Where can I go and I do not have to pay?
Please contact Waikato Women's Refuge Immediately!

07 855 1569

07 854 7943

Office Address

59 Commerce Street,
Hamilton 3204

I do not have money for counselling. What other options do I have? 
Simply complete this form  and take it to your GP to sign. Then take it to your case manager (if you qualify) and they will grant you $61.69 each week as a contribution. WINZ grant up to 10 sessions. In some cases, WINZ allow fees to be paid directly into my bank account. However, this is on a case-by-case basis. 
See form for Redirection:You will have to provide a reason as to why you are not able to pay Narratives of Life Counselling Services via Automatic Payment or Debit. NOL will sign the form, should you qualify.

Oranga Tamariki (The Ministry for Vulnerable Children) Previously called CYFS (Child, Youth & Family) handles my case. Do you counsel people who are referred by CYFS NZ?
Yes, I am contracted in with Oranga Tamariki

I am also a Preferred Supplier: (Please enquire within should you wish to discuss).
for Work and Income NZ and
The Veterans Association of NZ
Key Assets
Pinnacle Health - PHO Midlands
PCSS - Permanent Carers Palmerston North
Oranga Tamariki

What happens if I do not pay you on-time, if I am receiving the benefit from WINZ?
All WINZ payments, MUST be paid upfront prior to each counselling session. It takes approximately 2 - 3 weeks for WINZ to approve payments into your bank account. No appointments will be scheduled or proceeded without payment. My fees are $75 - 110 per WINZ client, which means you will have to contribute the balance and transfer WINZ payments into my bank account prior to each session or on the day. My account number is: 06-0441-0216990-00

I am a private client. How much will you charge me?
My fees for Private Clients who are working is $110.00(Incl. GST) per hour. I am fair and will discuss finance options, should finances be a struggle at the time.

Please Provide at least 24 hours notice should you wish to reschedule or cancel an appointment.
Please note that missed appointments are charge at Full Rate.

We are a working class couple. How much will you charge us?
My charges for professional couples are $150 (Incl. GST).

How much do you charge for Workshops and Group Events?
My charges per person in a group are $$per hour. 180

My children are at school during the day and I cannot take them out of school to see you. Do you travel?
Yes, I do. However, it does/may cost you at least $130 per hour depending on radius.

I am in trouble with the Law and need a lawyer. What should I do and where should I go?
Please visit this website:

What happens if I am in arrears with my account?
Late payments will incur further charges or it will be handed over for collection. Please discuss this with me at your earliest convenience. I am fair.

What happens if I miss an appointment?
100% of the initial fee will be charged if we have not been notified within 24 hours. However, this charged session may be brought forward to another suitable date.